Emergency Procedures

ECL Emergency Support System is available 24 hours a day, 7 days a week.

You may contact our our emergency response team by either of the following ways:

  1. Call and leave a voicemail message at 604-266-1124 extension 911.
  2. Send an email message to emergency@eclcomputing.ca.

Please clearly state a detailed message with the following information:

  1. your contact information: name, company name, and number
  2. your designated system administrator's name at ECL Computing
  3. your description of the problem including facts, symptoms, and your own opinions.

Please be as explicit and factual as possible with your message so that an appropriate technician can be assigned to deal with your emergency.